Shipping and Ordering Information

Unless there are unforeseen delays, your order will be shipped within one to two business days.

Domestic Orders

All items on domestic orders shipped via Standard Shipping and Handling are sent via either UPS Ground or FedEx Ground. If you desire to have your order expedited, you will be able to select from a list of possible UPS shipping options. Be sure to allow one to two business days for internal processing on all orders. If you do not wish to have your expedited order shipped via UPS, you will need to call the number below to place your order by phone.

International Orders

When shipping to a destination outside of the USA, all items are shipped via UPS.

Shipping Confirmation

Customers whose orders ship via UPS or FedEx will receive an email confirming that their order has been shipped. The email will be sent to the email address listed under “Shipping Information.” You can use the link at the bottom of the email to track the delivery of your order. Please be advised that large orders may require multiple boxes. Note: There may be a delay between when you receive the confirmation email and when your tracking number is actually processed by the shipping carrier. If your tracking number is not in the shipping carrier's system immediately upon receipt of the email, please try again later.

Charges

Shipping and handling charges are automatically calculated by our online store system for domestic orders. You will be notified of the exact amount during the checkout process and on your order confirmation email. The following method is used to calculate shipping and handling charges for domestic orders (Standard Shipping and Handling only). If you choose to have your order expedited, your Shipping and Handling charges are automatically calculated in “real-time” using UPS rates plus handling.

Minimum Standard Shipping and Handling charge for any order is $6.00.

Other Ways to Order

If you do not wish to place your major credit card order over the Internet, please call us at 1-800-395-5755 to place your major credit card order by phone Monday through Friday between 8:30 AM and 5:30 PM eastern standard time; payment is required before order is processed.

Sales Tax

In compliance with North Carolina law, all orders shipped to a North Carolina address will be charged a sales tax of 6.75% calculated on the total of the product and shipping charges.

Returns

You may return kits within 30 days of receipt for a full refund of the purchase price (excluding shipping and handling charges). The 30 day return policy does not apply to the purchase of any other materials. Returns for other materials will be accepted only if they are damaged or defective upon receipt and notice is provided to Church Initiative within 30 days.

Price Changes

It may be necessary to change the prices printed on this website to reflect increases by the publishers. If there is a change, we’ll be sure to let you know before processing your order.

Backorder/Out of Stock

We apologize if an item is temporarily out of stock. If you would like to order an item that is out of stock, please call or send an email to [email protected]. Shipment of the remainder of your order will not be delayed. For further information please call 919-562-2112 Monday–Friday, 8:30 AM–5:30 PM EST.

Our Privacy Policy

Your Privacy

At Church Initiative, we are committed to ensuring our customers a secure, private and enjoyable online shopping experience. All customer information you provide to us will not be shared with any third party. We do not rent, sell or give out our client’s information. Your trust and satisfaction are of the utmost importance to us.

How do I know my information is safe?

The only time you will be asked for personal information is during checkout. Church Initiative uses 128-bit SSL (secure socket layer) encryption. During the checkout process, you will be sent to a secure site and any information that is transmitted to us via this site is encrypted so that no one can read it as it travels across the internet. Additionally, your credit card number undergoes a secondary encryption before it is stored in our database.

What if I still feel uncomfortable giving my credit card information online?

No problem. If you prefer, you can also order directly by phone by calling us at 800-395-5755.

Website Analytics

Church Initiative uses web analytics to analyze general aggregate (non-user-specific) traffic on our site, strictly for the purposes of serving our clients better. We do not gather any personally identifiable information about visitors to our website.

If you have any further questions about privacy or security, please email us at [email protected].

Downloadable Resource Usage Rules

1. You agree to comply with these Usage Rules
2. You acknowledge that use of these Resources may require the use of additional hardware and software, which is your responsibility to provide.
3. It is your responsibility to protect the Resources from loss or damage, and Church Initiative does not have responsibility to replace or restore your purchase in the event of loss or damage subsequent to successful download.
4. You may use the Resources simultaneously on two devices, provided, however, that such devices are intended for personal use only. This provision does not give you permission to share, copy or distribute the Resources to another person or persons.
5. You are entitled to export, burn (if applicable) or copy (if applicable) Resources for personal, noncommercial use only. The rights granted in this provision are further governed by the provisions of items 4 and 7 of this Usage Agreement.
6. An internet connection is required to download the Resources.
7. You agree that any usage not defined in these usage rules constitutes a copyright infringement.
8. Your use of the Resources is conditioned on your prior acceptance of these Usage Rules.